Alpha Web Agency (Hussein Al Nabulsi Trading LLC, CR 1479502) provides web design, web development, branding, and related digital services to clients (referred to as “the Client”) under the terms set out below. By signing a contract with Alpha Web Agency or by engaging our services, the Client agrees to these Terms and Conditions in full. These terms apply to every project we deliver unless varied in writing by both parties.
1. Reservation of Rights. All rights not expressly granted to the Client are retained by Alpha Web Agency. Any work beyond the scope expressly stated in the project quotation requires arrangement for payment of a separate fee. The Company is not obligated to perform or provide any additional services or features except those listed in the Quotation document attached to the project agreement. Until full payment is received, all materials, concepts, and source files remain the exclusive property of the Company.
2. Design. The Client selects a product or service, confirms a tariff, or selects a customised product. The instructions and requests made about the design or the nature of the product/service are deemed final and approved as of the signing date. Thereafter any additional requests or instructions provided to the Company are considered as revisions. The Company reserves the right to use third-party ready-made assets in the design (scripts, images, videos, sounds, animations, themes, and templates).
3. Revisions. Revisions are design changes that can be made to the existing features requested by the Client as stated in the Quotation. Changes that involve programming code or complicated time-consuming modifications (over an hour of development time) — such as changing the concept or the structure of developed features that are not mentioned in the Quotation — will incur additional fees. Such changes will be charged at 40 OMR/hour; the time consumed must be confirmed by an Alpha Web Agency employee, and changes are implemented depending on staff availability. The Company holds the right to refuse the performance of any changes or features not mentioned in the Quotation.
The Client is entitled to 15 complimentary minor revisions to the existing features stated in the Quotation. Additional fees will be charged for revisions made after the 15th minor revision, calculated at an hourly rate of 40 OMR/hour multiplied by the hours of development. Any revisions after the 15th may delay the project Final Handover Date.
Examples of one revision: Changing/adding/removing sections of a given webpage; changing a set of photos on a given webpage; changing written content on any given webpage.
4. Payment Schedule. 50% due upon signing the project agreement, and the remaining 50% due prior to the implementation of revisions or upon approval of the initial design (whichever occurs first). Only once the Client has paid all fees in full will the project resume to the handover stage and delivery of the final product/service.
5. Payment Terms. Once the Client has approved the product/service (after revisions, if any), the total must be settled within 3 business days. Failing this, the Client agrees that a late fee of 10% per month (or the maximum amount permitted by Omani law, whichever is lower) shall apply to overdue balances. Grant of copyright is conditioned upon receipt of final payment and upon the Client’s compliance with the terms of this agreement.
6. Cancellation Fees. In case of cancellation by the Client, the advance payment shall be non-refundable. The Company retains ownership of all work produced prior to cancellation, excluding resources provided by the Client.
7. Credits and Promotions. A credit line suitable to the design will be used (“Designed by Alpha Web Agency”). The Client agrees to pay an additional 50% of the sub-total fee, excluding expenses, for failure to include the credit line. The Company reserves the right to include screenshots of the completed work in its portfolio and to establish presentations with the product/service for marketing and other purposes. The Company’s credit line shall remain visible in the website footer unless otherwise agreed in writing.
8. Preliminary Works. The Client understands that all content (images and text) requested by the Company must be provided by the Client within the first 7 days of approving the initial design and structure. The Client will be given a list of necessary content. If the Client fails to provide the content on time, the project may be delayed due to breach of timeframe specified for the project. In such cases the Company has the right to reschedule the project.
9. Permissions and Releases. The Client agrees to indemnify and hold the Company harmless against any and all claims, costs, and expenses, including attorney’s fees, due to materials included in the design at the request of the Client for which no copyright permission or privacy release was requested, or for which uses exceed those allowed pursuant to a permission or release. The Company is not liable for any legal consequences caused by the content of products or services provided by the Client. The Company is not responsible for obtaining usage rights for materials not provided by the Client.
10. Withdrawal of Project. The Company has the authority to withdraw delivery of the product/service in case of breach of this agreement’s terms; in such cases, no refund will be made. In the event of withdrawal due to the Client’s breach, all payments made shall be forfeited, and the Company retains all work created. Additionally, the Company has the full right to cancel products or services at any time; in such cases a full refund will be provided.
11. After-Service. The Company provides several free services to the Client. After delivery of the product/service, when assistance is required, additional service charges may apply. For support details see Term 18.
12. Special Offers. Any special offer that is not applicable at the time of signing the project agreement may not be applicable nor make changes to the fees. If the Client receives a 50% (or more) discount, the grand total must be paid 100% in advance.
13. Schedule. The final delivery date may differ if circumstances apply from Term 3. The Company intends to take all necessary measures to maintain the suggested schedule, but holds the freedom to reschedule due to unavoidable circumstances such as illness, death, or natural disasters.
14. Liability of Products/Services. The Company intends to maintain the highest standards to ensure products/services are delivered at the best quality. The Client agrees to set the Company free of obligation for dysfunctional measures of products/services and any security harm/risk after delivery if the product/service is modified by the Client or third parties. The Company provides a security guarantee only if the product/service is maintained and supported by the Company. Web Hosting security is NOT covered by Alpha Web Agency. In no event shall the Company be liable for any indirect, consequential, incidental, or punitive damages, including loss of profits or data, arising out of the use or inability to use the product/service, even if advised of the possibility of such damages.
15. Ownership. The Client owns the product/service once delivered. The Client may not modify or permit any third party to modify the product/service without written consent from the Company. In the event of a third party modifying the product/service, all warranties and complimentary support will be null and void. Source code, design files, and intellectual property rights remain the property of the Company until full payment is received.
16. Miscellaneous. This agreement shall be binding upon the parties, their heirs, successors, assigns, and personal representatives. It constitutes the entire understanding of the parties; its terms can be modified only by a writing signed by both parties, except that the Client may authorise revisions orally. Any dispute arising from or in relation to this agreement shall be referred to the competent Omani Court. This agreement shall be governed by the laws of the Sultanate of Oman, and the Omani courts shall have exclusive jurisdiction and venue. If any clause is found invalid or unenforceable, the remainder shall continue in full force.
17. Digital Services Renewal. Digital services such as Domain Names, Web Hosting, Servers, and any other digital services provided by Alpha Web Agency must be paid via bank transfer, cash, or cheque 30 days prior to renewal date. If the Client does not wish to renew the service, the Company must be informed 30 days in advance; failing this, the Client must pay for the renewal in order to access their files. If the necessary payments are not made within 30 days before due date, the account will be automatically suspended; if payment is not made within 7 days after suspension, all assets including email accounts, website files, databases, and anything associated with the web hosting will be permanently deleted. To avoid this, Alpha Web Agency will notify the Client by email and/or SMS or offer to transfer hosting management to the Client.
18. Support. Support is provided only by sending support requests via the Client’s registered email to su*****@******eb.agency — this is how Alpha Web Agency will identify the Client as an existing client. Contacting any other departments or employees by any other method will result in the request being ignored. Support implementation hours are limited to Company business hours (Sunday–Thursday, 9:00 AM–3:00 PM, Oman time); however, Clients may submit support requests at any time.
19. Confidentiality. Both parties agree to maintain confidentiality of all proprietary or sensitive information disclosed during the course of the project. This includes, but is not limited to, business data, login credentials, and unpublished website materials. This obligation shall survive termination of this agreement.
20. Force Majeure. Neither party shall be held liable for failure or delay in performance of obligations under this agreement if such failure or delay is due to circumstances beyond reasonable control, including but not limited to acts of God, war, government restrictions, natural disasters, or power outages.
21. Project Fees Breakdown. Project fees are detailed per-project in the signed Letter of Agreement. Standard payment structure is 50% advance upon signing, 50% upon reaching the revisions stage prior to implementing revisions. Quotation numbers are issued per project.
For inquiries about these terms, contact us at in**@******eb.agency or call +968 9750 1005.